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Frequently Asked Questions

What is the ticket sales & refund policy?

All ticket sales are final.
If cancelled events occurred for those tickets sold through our website and telephone orders, the face value and the convenience charge of the purchased ticket will be refunded.
Delivery and processing fee are not refunded.

I requested my tickets for Will Call, What information do I need to pick up my tickets?

You can pick up your ticket at the venue box office on the day of the event an hour before the event starts. Will Call tickets will be held under the name appearing on the credit card used to make the purchase.

What types of payment methods do you accept?

We accept all major credit cards, Visa, MasterCard, American Express, Discover, Diner's Club and also offer to open charge accounts.

How do I open a charge account?

Contact our sales team at http://www.nystarlight.com/contact.asp

What delivery methods do you offer?

We offer the following delivery methods:
UPS 2nd day delivery by 10.30am
UPS 2nd day delivery by 5pm
UPS 3rd day delivery by 7pm
Delivery charges are extra.
Will Call- Tickets are held at the event venue. No charge.

Do you offer special promotional packages?

Yes, NYStarlight.com will put a group of events together when available.